Shipping & Checkout

Checkout

We currently accept Visa, Mastercard, American Express, Discover, and Diners Club cards. We use Shopify to process all credit, debit card, Apple Pay, and GPay payments.

Order Confirmation

As soon as you place your order, you will receive an order confirmation e-mail to the e-mail address you entered at checkout. If your item is on backorder or unavailable, we will reach out to you via e-mail within 72 hours to see what you would like to do (either have your order shipped when available or cancel the order).

Order Processing

It typically takes 1-3 business days for your order to be processed. All of our products are shipped directly to your door from our suppliers around the world. All orders are shipped as soon as possible.

After your order has finished processing, we will send tracking information if available to the e-mail address you provided at checkout within 48 hours of your order shipping out.

Shipping Rates:

Free Shipping: All orders over $50 within the USA
$5 Flat Rate: All orders under 50 within the USA
International Shipping: Calculated at checkout

*We do not have expedited shipping options at this time.

The Baby Burrow is not responsible for lost or stolen packages that are successfully delivered to the shipping address provided by the customer.

Damages

Please inspect the packaging of your item(s) when they arrive, if you notice any damage you should make note of it as soon as possible. If your item(s) do arrive damaged, please send photos to hello@thebabyburrow.com and our team will help you.

Cancellations & Refunds

If you need to cancel your order, please contact us as soon as possible. All cancellations made after 24 hours may be subject to a 15% restocking fee, whether or not your order has shipped. This fee will be deducted from your refund. If your order has shipped, you (the buyer) will be responsible for all return shipping charges.

When returning an item, we are not responsible for items that get damaged or lost in transit. Refunds will only be issued to the original credit card that you used when placing your order. Refunds for returns or exchanges will only be issued after we receive confirmation that our supplier has received the return.

Please see our Refunds & Returns Policy for more information.

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